How Our Services Work

Welcome to Finger Lakes Web Answering
your real time, real life, answering service, and virtual back office!

WEB CHAT: Finger Lakes Web Answering will turn your web site into a selling powerhouse!

It's as simple as a phone call to your web designer! We provide all the instructions your web designer needs to puts our code on your pages. Then we ask you a few questions about how you'd like your LIVE CHAT to work, and within 48 hours it is all up and running. That's It!

We'll Do the Rest:

• When your visitor clicks on our button, a chat session with our operator begins. We'll answer your visitor's questions with any information you give us. With some levels of service we'll even collect your visitor's contact information and forward it to you for follow up.


• For our Complete and Get the Business clients, we're notified every time a visitor comes to your web site, and we can see exactly what page they're visiting and how long they've been on that page. Our operators will be proactive and invite your prospect to chat - supply any information you'd like us to, take them to your specials page, answer any questions, and do everything we can to drive your conversion rate sky high.


• The minute we finish a chat contact with your prospects, we'll forward you a transcript so you can see what happened during the conversation. You can fine tune the answers you'd like us to give, or tell us which features you'd like us to emphasize in future contacts. And it works both ways. You'll learn exactly what your visitors are looking for when they come to your web site. Getting a unique understanding of your clients will give you the tools you need to power ahead of the competition.

FULL BACK OFFICE SUPPORT: Finger Lakes Web Answering will keep your doors open 24/7!

Keep the customers coming in, while you sleep, without paying for staff to sit by the phones.

We'll give you:

• 24/7 Inbound/Outbound Sales! While the competition is sleeping, we'll keep your doors open and the sales rolling in. Imagine the competitive advantage you'll get from providing instant response!


• 24/7 Customer Support! How many frustrated customers are lost to business because they can't get help when they need it? In today's business environment, it's often response time that determines whether a customer stays or moves to the company next door. Our professionals will make sure your customers have the help they want!


• 24/7 Phone answering! In a global economy, your customers are literally all over the map and in every time zone. More than ever, it's important for your company to be available around the clock. We'll make sure your clients are helped any hour of the day or night!


• Full administrative and secretarial support! For a fraction of the cost of hiring a full time employee, our skilled secretarial pool will do your typing, fill out forms, and take care of the thousand and one little details that eat up your day. In fact, we'll be the back office you wish you had!